FAQ

For Clients (Service Seekers)

Q: Does your website provide the massage services directly?

A: No. Cozystreet UK acts solely as a directory platform connecting users with independent mobile massage therapists and venues. We do not employ these therapists, nor are we involved in the booking or service delivery process.

Q: How do I book an appointment with a therapist?

A: You can contact the therapists or venues directly using the contact details (phone number, WhatsApp, or website links) provided on their individual listing profiles.

Q: How can I verify the quality and safety of the services?

A: While we strive to maintain a high-quality directory, we advise all users to read reviews from other clients and communicate directly with the service provider to verify their credentials and professional experience before booking.

Q: What should I do if I have a negative experience or a complaint?

A: Your safety is our priority. If you encounter any issues, unprofessional behavior, or policy violations, please use the “Report” button on the specific listing page or email us at [your support email]. We take all reports seriously and will investigate accordingly.

For Therapists & Venues

Q: How can I list my massage business on your website?

A: You can click on the “POST AD” menu, fill in your details, upload your photos, and provide your preferred contact method. Once submitted, our team will review your application for approval.

Q: Is there a fee to list my services?

A: [Insert your policy here, e.g., “Basic listings are free,” or “We offer premium subscription plans for featured visibility. Please contact us for details.”]

Q: Does the website provide a booking management system?

A: Our platform focuses on connecting clients directly to your preferred communication channels. We do not currently provide a central booking management system, allowing you to manage your own appointments directly.

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